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News Flash
Air Canada Receives Strike Notice
Posted on September 19, 2011
TICKETING POLICY REVISED SO CUSTOMERS CAN CHANGE BOOKINGS FREE OF CHARGE
Air Canada has received a strike notice from the Canadian Union of Public Employees (CUPE), which represents the airline’s 6,800 flight attendants, confirming the union’s intention to begin a strike at 12:01 a.m. EDT Wednesday, September 21, 2011.
Talks between the parties are ongoing and will continue prior to the strike deadline, assisted by federally-appointed mediators. However; in recognition of the uncertainty for customers this situation may cause, Air Canada has introduced a flexible rebooking policy to enable customers booked for travel over the next six days on a rolling window basis (September 16-21, 17-22, etc.) to change their booking, free of charge to an earlier or later date until December 9, 2011, subject to seat availability.
Air Canada’s rebooking policy permits changes to flight dates free of charge, but not refunds at this time. Air Canada continues to operate their normal schedule as talks continue to avoid a disruption. Normal fare conditions apply with respect to refunds. In the event of cancellations due to schedule changes, full refunds would be available.
Customers wishing to change flights purchased directly through Air Canada are requested to use the on-line Self Service Rebooking Tool. Customers can also contact Air Canada Reservations; however wait times are longer than usual due to increased call volumes. Customers who booked travel through a travel agent must contact their agent directly. Contact your Travel Resources team at trl@travelresources.net should you have any questions.
In the event of a work disruption, Air Canada will implement a partial schedule including codeshare flights operated by its partner airlines.
Air Canada will provide further updates as developments warrant.
If the flight attendants do strike, Travel Resources will contact our clients who may be affected by this event to provide them with assistance in securing alternate flight arrangements.
Travel Resources continues to monitor the situation and will provide our clients with information as it becomes available.